Updating post from Reddit.
If you have regular cleaners for a HMO, so the house doesn't generally need that much cleaning - would you say/do anything if you found out the cleaners were leaving early?
The company we use (self employed small business), either does 1 cleaner for 2 hours, or 2 cleaners for 1 hour. The owner of the business is one of the cleaners.
Lately we've noticed they only have 1 person coming at a time, and staying for roughly 20 minutes before leaving again. We're generally happy with how the house looks, but they never stay longer to do more of a deep clean if they have the time (ie. Clean the showers, or dust around the place, or clean behind bins and that type of thing). It's more of a light clean/vacuum so the house passes casual inspection.
What would you do? Pull them up on it, or just let it slide?
We've gone through so many cleaners over the years so it's hard to find someone that actually does an OK job
Depends on your contract with the cleaners. When sourcing you should specify a schedule of works and frequency for each specific task.
If you contract for a time period then the cleaners should be on site for that specific amount of time.
Just consider it £X paid to keep the house clean.
If X is a reasonable amount of money, let it slide
Personally id be asking them for a schedule of works and find out what you're paying them for. We give one to all of ours, it doesn't even need to be detailed as such. Theres a very quick example below- please note we dont do bedrooms in this particular example but we do with a few of our HMO customers, bedrooms are added on the rotations e.g yours wk1, mine wk2 and so on
All dates: dust, floors,kitchen sanitised excluding oven and fridge interior, bathroom sanitised, organise hall
Week 1: windows and doors
Week 2: oven and fridge (check dates)
Week 3: deep clean bathroom
Week 4: kitchen cupboards
There's a difference between someone clocking off 20 minutes early and someone spending only 20 mins there.
House already looks clean? Find something else to clean. Cupboards, fridge, etc.
Sorry but paying for two hours and getting 20 mins is not on.
How can anybody clean anything in 20 mins let alone a HMO ?