A few months ago I applied for a Discretionary Housing Payment from my local council to help with paying rent in the upcoming months. They agreed to pay to my landlord directly each month using the same banking information that I use to pay them. However the landlord agency keep saying they haven't received anything from the council. I've been bouncing back and forth, the council have checked with their technical team, payments were successfully sent to the right account, the same details I use, but the agency still say they haven't got it and it's been going on for 2 months. The council even say they make regular payments to the landlord from other claimants but the landlord says they don't get anything from the council.

Is there anything my landlord should be doing, rather than me chasing it up? Shouldn't they be checking with their bank in case the bank has held the money?