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Title really...
My agency charges 12months fees upfront - is that standard?
Unless you received your rent 12 months upfront, then no its not normal.
I don't what's the norm - this is in London.
The norm is the same.
Don't pay the fee upfront unless you receive the rent first.
No. It is not normal. I pay 8% in London (monthly).
With one of the major agency? I'm getting ripped off then
No. Not major, they have multiple branches though. I had 2 properties with them so negotiated a decent rate, sold 1 but kept the 8% rate.
Upfront? Thats not normal. They typicaly take a % of the rent each month.