Updating post from Reddit.
We use a letting agent for our property, and as part of preparing our personal tax returns we asked the letting agent for a summary of income and expenses for the property.. You’d think this would be a case of just hitting a “print” button right ? No, they want £102 — seems excessive, no ?
Please send a breakdown of the associated costs for me to consider.
Please also send me a detailed reason why you think this would be an appropriate charge.
On a different matter, which agents would you consider to be your closest competitor?
Or email and say thank you can you confirm you have received this email for which I am charging £102 for my time to respond, my use of my computer and Internet. Please send me my statement FOC as we seem to be equal now . Failure to do so will result in termination of our agreement forthwith.
Except, sadly, that is not really enforceable. It’s just the realities of not owning a property (freehold) I had to pay thousands to the landlord for leasehold documentation when selling. It’s just the way it goes. £50 admin fee for any page of info needed
I sold a leasehold property last year, cost me thousands too. £400 to settle a lift maintenance debt for a lift I didn’t even have access too
Small price to pay to get rid of a leasehold.
Amen
I did that with British Gas when they introduced a standing charge on the gas meter that I never used … I asked them to remove the meter which they said comes with a charge. I said I’m not paying anything. So in turn I started charging them rent on the occupied space in my property, sent them notification and an invoice. The very next day an engineer was at my property removing the unused meter free of charge.
This never happened so much it unhappened things that did.
I’m wondering whether it was the gas man, the guy on the phone or all his neighbours that clapped
And then he became CEO of British Gas
And that young engineers name, Albert Einstein.
In the world of things that didn't happen, this guy is the mayor of Thingsthatdiddnthappenville.
I remember someone charging TV Licensing to reply or dispose of their letters. Of course, they didn't pay the invoice, so he took them to small claims court. They never showed up, so he won by default lol
Fight fire with fire, madness with madness!
Yeah this will definitely work
This. I am sure it’s illegal to charge for a bill breakdown (which that essentially is ) & if it isn’t , just charge them £102 for reading their response and use another firm
This is not a request for a bill breakdown. This is a request for the property management company to dig out all the records they already sent op and reformat for his convenience so he doesn't have to search his emails for all the info.
It is a charge for laziness and entirely justified
If he’s already had the info and is just bone idle, then he deserves it. The £102 will each him a lesson ! Surely it’s easier to just check your email archive than whinge on Reddit about it ??!!
“Dig out all the records”
Mate, it’s a couple of clicks of the mouse to run a report on the account. Three clicks at most.
The difference is that the landlord is signed up to the fees with the letting agent just didn't bother looking at it.
The only time I've seen this being successful was when a guy I know sent a reduction on a bill to a solicitor firm for proofreading the errors in the letter. That was not legally enforceable, but the firm accepted it out of embarrassment and not wanting to lose the client.
Very good
There's a £50 Explaining The Fee fee.
This x100.
And please post the response.
Also, ask the landlord for a subject access request and be super picky about how comprehensive it needs to be.
They will have already sent all the costs and receipts throughout the year. Op just can't be arsed to go through his own records to collect the info together and is whinging because someone else won't do it for them for free. I mean, just put minimal effort in and save yourself £102. If you want them to wipe your nose for you then you have to pay them for that too.
I'm sure they will be happy to oblige.
For the appropriate fee..
Why is it an appropriate request? OP can collate the information from their own records, instead of expecting other people to do their tax return for them.
That isn’t what’s asked though is it?
It is basic facts from an organisation that takes 10 - 20% of the income to provide you with a service. If they want to be pissy about 10 minutes of sort and print from their records then they can expect a negative reaction and loss of that contract.
If your agent is taking more than 10% then you're getting fleeced to start with.
But the fact is that OP paid for property management services, which they have received, and now they want an additional service because they couldn't be arsed to put any effort into managing their records.
OP is in this paradox because they are mad because a simple job of collating data is being charged at a high rate, but apparently the simple job is still too hard for them to do themselves, despite them being given all the same information.
Depends on level of service.
Its also not a paradox.
"Depends on level of service." Well, duh. Maybe they should PAY for an appropriate level of service then.
Op finds himself in a paradox where he views the task as so simple that it is practically no effort and not worth any compensation, but at the same time it is views the task as impossible for them to do themselves. He is too stupid to see the paradox, so he posts on reddit where other people, who also don't see the paradox, reinforce his illogical view.
And before you say "yea, but the agent should be keeping these records anyway, it should just be a case of pressing print" like op thinks. You don't know how their records are kept, or whether they can be sent out just by pressing print. Maybe it needs formatting, maybe it needs other commercial information removing. They are keeping their own records for their own purposes, and there is no reason to design their system to suit OP.
And even if it isn't much for them, it isn't exactly difficult for OP.
All he has to do is open email, search for the property address, or property manager's name, look at each email. I assume one per month, so a full TWELVE emails. Get the figure he was paid for that month, and put it in a spreadsheet. He may have to also look at emails that contain the details of any maintenance carried out. Which is usually not too many in an average year, and if the maintenance cost was taken from the rent directly, he will already have that info. There you are, about 10 minutes work. It could be done by now and he wouldn't have to male a fool of himself on reddit
I would reply to that email with my notice for terminating the agency agreement.
Kindly decline their offer and then get rid of them as agents.
Countrywide. You learnt your lesson
As a Countrywide tenant, I agree with this statement.
They definitely put the Cun..well, you get the picture.
My friend went with countrywide. Once. He now calls them ‘stretchemwide’ 😂😂😂
Bloody countrywide. Long list of stupidity, but charging me 50 quid because my tennant blocked the shower hole with disposable razor heads was the final straw.
>my tennant blocked the shower hole with disposable razor heads
What the hell... how?!?!?!
I had the same thing too 🤯
HOW though?!?!
Ehh that’s a good question. My plumber found three razor blade heads down there when tenant claimed it was blocked. I said to my tenant he had to pay for the plumber because it was negligence ‘letting three razor blade heads go down a 2 inch pipe’ he agreed without argument and paid up the £90 call-out fee.
I think they thought they would just go down the pipe and not cause issues 🤯
Agreed
Do a SOR request
Subject Access Request (SAR) or something else?
That’ll save £120! :)
If you're referring to DSAR or SAR (Data Subject Access Request or Subject Access Request respectively), then they are only valid for personal data. Legally, personal data are data that can be used to identify a person. I'd be willing to bet that a small part of their finances isn't classed as such.
That's just a blatant lie. It's any data that is linked to your personal data. So if there's a record in a database somewhere that tells me a dogs eye colour but it is connected to your personal record then they have to send me my dogs eye colour too
Okay, you may be onto something here. From the ICO website:
>Individuals have the right to access and receive a copy of their personal data, and other supplementary information.
I could not, however, find what exactly constitutes as "supplementary information", so I'd take this with caution.
Supplementary information is just anything that you could infer is yours. Boringly I've done too many courses on this
The details of income and expenditure for a Landlord through a letting agency, is definitely not classed as Personal Identifiable Information.
No, but it is data relating to the subject
They’d be entitled to charge an admin fee for that too, although they’d struggle to justify it being as much.
Edit: I’m wrong here… see comment below.
No, they can’t charge for complying with an SAR unless the request is considered “manifestly unfounded or excessive”
My mistake. Thanks for clarifying.
My letting agent charge 150 for the same info, it's outrageous tbh.
Criminal! See my other comment. These agents really should be keeping immaculate records of these things, so it's beyond reason they can charge >£100 to curate/print them. Wtf!
I sacked my letting agent from property management side so now I only use them for finding tenants and rent collection. I could go on for hours how outrageous mine were before I sacked them and often have named and shamed them. Cough Haart Guildford... Ooops done it again.
Think I caught your illness (sneeze!), Surrey and Hampshire should also be avoided like the plague. A truly incompetent agency.
Lol I could go on about all that happened it's actually comic if it wasn't happening to me.
Best decision I've made in a long time sacking them, my stress levels have come down significantly.
So should you. You know your income and expenditure as you go.
They’re just capitalising on your inability to keep accurate records. Nowt wrong with that.
If you don’t like the experience of letting your property out, you are free to sell it whenever you like. I suggest you get it on the market.
Nowt wrong with that. True. It's capitalising on an opportunity.
Free to sell? True.
Free to change to agents that don't double dip? Also true.
My point was that if you pay someone for a professional service, including the basic accounting, it's borderline unethical to charge you again for the output. If I wanted to keep my own inc/exp records, I wouldn't pay someone else to do it. It's the difference between a good user experience and a lacklustre one.
Landlords should also be keeping immaculate records. It isn't difficult
Why are people not getting this. Yes, they should, but they are paying someone to. Which is how the economy works. I pay X to give a shit, so I don't have to.
Used to be a PM. Our primitive software generated this at a click of a button for free.
An absolute, total scam, to which you probably agreed when signing the contract.
Do you not get receipts and invoices as they arise throughout the year? How do you approve maintenance etc and check that you are receiving the proper amount each month
Lol in an ideal world yes but they often forget to send out etc.
back amongst your people I see
OP already replied elsewhere that they lost some of the monthly statements they were sent.
OP just wants a handout because they are too lazy and stupid to manage their own affairs, despite the management task being reduced down to the bare minimum of just not deleting emails you need, and then typing an appropriate search term in once per year to filter down to the relevant emails. It isn't hard, and if you can't do that then you deserve to be charged for it.
lol. thanks for sharing that. Just another reason if any was needed, not to use agents if possible.
No. Not to use big rubbish franchise agents.
I’m an accountant and a good few of my clients’ letting agents have gone to the length of setting up online portal accounts for us so that we can just download the info
After all it saves them time long term in our clients no longer asking them to do it
Not aware of anyone charging for this. Awful customer service and not a way to win business. At the very least you’d expect them to just build those costs into their overall fee structure, but clearly they’re lazy and are using the fee as a deterrent from asking them to do anything other than their basic obligation
That would be good - a lot of the clients my agent has use the same accountant as they’re the ones the agent uses.
Openrent is your friend 👍
Unless you have ~50+ properties there’s no reason to be using agents. They don’t care who they put into your property at all
Nor do they care about spending your money on rip off contactors, nor do they care about looking after your tenants so they stick around - in fact it seems in their interest to cause friction from which they can profit.
As a general rule in all parts of life I try to avoid middlemen and have the customer and supplier deal as closely as possible.
If you move abroad but want to keep your rentals, then you might be legally required to use an agent.
I worked for a letting agent briefly and I've definitely seen cases where the landlord is absent (abroad) and doesn't give an "F" as long as they get their rent. The only way the tenants get anything fixed or replaced (even if legally required!) is if the agent forces the issue and deducts it from the rents.
There are good and bad landlords, and good and bad agents.
There's lots of scams for a tenant. Landlords want to do everything off open rent no protection
Get different agents.
If you need that information make a subject access request for which they can charge you for hitting the button.
Or tell them you don’t want that service (and they’re sacked anyway) but as their principal you wish to see all the paperwork they have dealt with as your agent. The agent acts for you. Tut, didn’t they do Latin at school?
Mine send it for free
I had something similar and basically had to total up 12 excel sheets - took me 5 minutes but led to me firing the agent. Stuff like this is madness.
Because you had to do your own work? Why should someone else sprt out your crap record keeping for you? Talk about lazy.
It would have taken less time to download it from their CRM as to type that email up and send it.
damn, mine just posted it out to me for free and i didnt even have to ask for it.
I setup my own agency because of this extortion. It’s literally a PDF from the software, 3/4 clicks and under 5 minutes to sort - ignoring the fact it should just be provided as standard!
Anyway a Front door lettings in Bristol if anyone wants good management without stupid fees like this.
We send the annual breakdown to landlords when they request it for free. Some ask for a monthly statement for the year so far. As an EA i make my money from monthly charges I don't need to overcharge the LL
That's an exorbitant hourly rate for curating a report on data they presumably are already keeping. Either they're screwing you with the hourly rate, or they're not keeping the records they should be keeping.
Either way, for the love of god, toss them.
FWIW, I switched my management over to the folks at mypy.co.uk, and they've been great so far. No BS charges for providing the service I'm already paying for, and even that was lower than what my last agents were charging!! I could have self managed, but honestly who has time for that. I already have a job 🤣.
Countrywide are the worst, sacked them because of their overreach and pettiness
Countrywide are terrible. Check your agreement with them it's probably included as part of the service you are paying for and they don't even know it.
I have a fully managed property. At no point have I seen or expected the agent to keep a track of all my incomings/outgoings for my property. That would be you, an accountant or a bookkeeper? Even if you get this info from them it’s incomplete, they won’t have any miles you’ve travelled, any items you may have purchased yourself and not via them, any mortgage interest details. It’s what £70 to sign up to the NRLA, who now offer free book keeping software. It’s simple enough to input to as and when, and will save you this extortion.
OP is just being lazy and expecting something for nothing.
If in the uk you can request all information linked to you as per gdpr regulations. They have to legally give this to you and they can’t charge you. What a scam that they are trying to bill you for this!
Lol, this is so bad, mine is free
I agree, find a new agent
I worked in a letting agent and personally produced fiscal statements for our landlords using the software. We did this FOC. It was before the letting fee ban though and all the other red tape that's come in since 2019.
This was a fairly basic statement; rent in minus management fees and contractor invoices. I'd be interested to see what you're getting for over £100
Including VAT? 🤔
I would ask them where was this charge I my contract and why has my contract of letting been updated.
They are being asked for an additional service which isn't standard.
Why would anyone expect the letting agent to organise all the data for your tax return. OP has definitely been sent all details of income and outgoings on the property throughout the year, and just can't be arsed assembling it themselves.
Did they issue you with a terms of business or similar document when you initially signed up, most agents I've used will have set all their fees out in a document you've long forgotten agreeing to...
This is an additional service collating information that OP is too lazy/stupid to do themselves
Ours is just available on our Landlord Portal on their website. I'd change agents.
This should really be already built into their pricing structure and an expectation from every landlord that this is provided yearly anyway as they are billing you for work to be done, they should be giving you a copy of all records so that you know what is being billed.
So glad I only use estate agents to find me tenants and pay the associated fees as a one off and send those details to my accountant.
They obviously provide invoices and receipts throughout the year. OP is just lazy and can't be arsed sorting out their own records
A letting agent tried to charge us £150 a few years ago for printing out and issuing the new contract. I said no and if they charged us we would hand in our notice and they could explain to the landlord why they would be losing good tenants.
We didn’t have to pay it. What a disgusting racket, not everyone can afford to take a stand like that and they underestimated my pettiness and the fact we could afford to take a stand and didn’t need that specific house but I knew they would have to back down.
Why oh why didn't I take the Blue Pill?
THE WAR ON LANDLORDS
Ask for a personal data request. They have to send you it within 30 days per GDPR if you want the statement for free
They have obviously sent all this info through. OP just wants someone else to do the leg work of collating it into one place because they are too lazy to go through their own records. Why would you expect a letting agent to do this for you?
Ah the leasehold grifters. To me these fuckers are worse than traffic wardens, politicians and solicitors. They’re a Poundland wannabe paralegal who couldn’t string their full name together when filling out an application to study law, so consoled themselves with defrauding homeowners held ransom to their lack to freehold.
Lolol, so ironic
This is unacceptable charge
Then don't pay it and assemble all the info together yourself. There is no way that OP doesn't already have this info, they will have received invoices, receipts etc all throughout the year as they arose.
They want the letting agent to put it in a convenient document for them because they are too lazy to do it themselves. If you want someone else to do your job, then you have to pay the fee they ask.
How much do you charge for rent?
Why didn't you block out the name and phone number of the worker? Appreciate the upset, but you also need to be mindful that this person doesn't own the company and performing their role.
Have some curtesy
The number isn't their home or personal number, its a business number that could be found online. But yes, I could have blurred out the contact name, but I did want the company name made public for obvious reasons.
Good social housing tell the agents to stick their greedy offer up there backside.
Mine do but I just use the monthly statements they send out so don't actually need this document.
I don’t disagree agree with others that these costs are high……but why do you need them to do this for you?
I assume you get monthly statements which details all this, all you need to do yourself is add them up.
This is all I’ve ever done. Never took me long.
Do they not send you a monthly breakdown when the rent comes in?
CTRL+P
Do you not get a monthly statement though and therefore have all of this information throughout the year?
We do, but my partner seems to have misplaced some of them
I mean, they pay you via bank transfer? Can just check amounts and Rent minus what you get = Costs
That would work
Could you ask if that £102 is purely for accounting work or are you being charged for the administrative cost of them sending an email - assuming it's digital.
Surely their letting agents fees should cover some administrative work?
Then when they say you are not being charged for the email, ask them to email you the monthly statements again instead.
Oh, so you want someone to work for free to correct your mistake?
And how do you misplace something like this. Is it not all done electronically?
My agent has all this available on their portal. Along with tenancy agreement, references, monthly statements, invoices, etc.. Literally anything and everything is available.
Use Openrent. Bit of a pain showing people around and a few nominal charges for credit checks/reference checks etc but rent collection £10 per month, rental insurance £100 per year as long as tenants pass affordability. All costs considered it’s a fraction of what a letting agent rips you off for.
From April 2026 all tax for LL earning over 35k is going digital and all those LL will have to submit quarterly reports to HMRC through approved online accounting software so this will stop the need for such reports from property management companies as we will all be forced to keep on top of our rental records all the time.
Not heard many talking about this incoming change but we are only a year away this coming April from when we will need to change how we do our taxes.
Greedy is, as greedy does!
Our gas report said carbon monoxide detector was missing. Agent want £60 to supply. I bought it from Amazon for £16, delivered direct to tenant. Tenant installed for free and sent me a pic.
I just use agent to collect rent and to provide rent guarantee insurance
Can’t you produce this yourself? They confirm everything/charges with you?
Nice you get a choice to pay it. I have a similar charge but my letting agent just takes it out the rent automatically
I’d bin them immediately. My agent has a portal that I can log into that gives me direct access to all this information FOC. Can print whenever I want.
My agent also charged for this, but since they emailed me every invoice anyway, it took about 5 minutes to put it in ma spreadsheet myself.
Reddit should collectively leave bad reviews for countrywide on Google.
Its amazing how much they leech of landlords.
We got conned into going with countrywide as first time buyers as the wanker of a mortgage advisor said we need to go with a specialist lender which we later found out was a load of shit, only did a 2 year mortgage thankfully then moved on as we found we could pay so much less. Now, on 3rd re mortgage, fixed for 10 years, paying considerably less.
Can't remember the figures exactly but we paid them loads and fuck all came off the actual mortgage.
Absolute scum. And that wanker inside frank innes aswell.
Can you lodge a freedom of information against them. Get it that way instead 😅
UK banks are on another level of cash grab lol
Pass the cost onto your tenants. If you’re gonna landlord then landlord properly.
SAR request them immediately, that'll give them a good fulls weeks work for one person. If someone else is on your tenancy agreement, repeat once you receive your data.
Serves you right
You screw your tenants over, so the agency can screw you over
This is a community for Landlords. You can be anti-landlord in other places like /r/HousingUK/
I was charged and such statement produced without asking me in advance, I was new to rental then so didn’t contest it thinking it was the norm. It was Haart.
Do you not receive a monthly statement listing the information you need? I'd find a new agent and while you're at it, ask your tenants what the agent has charged them for and see if there's anything they should have.
What a scam, won’t be using them in the future!
Do they include that fee in the statement, or is there another fee for that?
As a tenant, I loathe Countrywide. Useless and endless fees, so I moved out ASAP despite the flat being great otherwise. They even charged me a fee to give my next landlord a reference.
Now I bounce as soon as I hear a place I'm looking at is managed by countrywide.
If you’re worried about this charge you could try getting a real job to cover it?
This is a community for Landlords. You can be anti-landlord in other places like /r/HousingUK/
How ridiculous to charge money when they provide absolutely no value!
Ahhh yes countrywide, what a bunch of shits.
I feel a bit silly looking at this - we don't charge anything at all!
I've never charged a landlord for a statement outside of the management fee they pay.
They should send you a monthly statement of gross income less any expenses charged - do they do this? You could then work out the summary yourself
Maybe consider a Subject Access Request for all data relating to you and your property? Dunno if that would work, but just a thought.....
Everyone needs to email millie and flood her inbox with spam 🤣🤣🤣
I’m 95% certain that any financial transactions within the UK have to have a paper copy (i.e. a receipt) provided at no expense. But could be wrong.
God I hate these agents.
I worked for Countrywide 12 years ago…good to know they haven’t changed.
That's nuts.How many properties do you have with them?
For the last 23 years we have been with the same local letting agent. They get 9% off us for looking after 4 properties in the same building we own and live in ourselves. It's part of their fee to provide us with statements each month. For the first two years I collected the monthlies together and sorted an annual statement for each property for the accountant. I was missing one month for one flat from a lost email and asked their bookkeeper could she send it to me. Why, she asked... I can send you an annual in a couple of clicks... it's PART OF THE COMMISSION FEE.
Daylight robbery. They should provide this as a matter of course: they have to produce one for their own records anyway...!
My letting agent provides this as part of the overall management fee
Ages ago I had to get similar documentation and a friend of mine who works in a legal position advised me to word it along the lines of (it was a while back) an itemised receipt for the services I had paid for. It’s illegal to charge for a receipt for a purchase or something along those lines
Do they not send you a monthly statement?
Looks Normal, just pay your bills:
https://www.millercountrywide.co.uk/let/landlords-guide-to-services-and-fees#/
Ugh, it's just horrible having to give over money to someone who you know is doing precisely zero work to earn it.
But why do you need an annual statement. Surely you k ow all the income and expenditures on the property from either the agreement you signed with them, or the receipts they send you each month for the rent, and any costs which you will have had to approve previously and will also have received invoices for.
I don't blame them for charging you to collect all the info into one place. I know it is tough, but you do have to put your own effort in to your own affairs every now and again.
Surely he doesn’t don’t need Alan Turing to calculate e.g. £1000 rent income , minus £80 fee minus , £920 paid into his account for the month ? I bet it took him longer to type out the request than it would take to just search his emails & bank transactions, getting the info himself !!!
Lettings agents all try it on... one tried charging me £100 to ensure the tenancy remains on a periodic agreement lol
When i explained that I wasn't thick, they soon gave me a "gesture of goodwill" and not charge me for that again.
How abouttttttt nooooooooooo
I think they have repeatedly misspelled countryside.
It's not supposed to have an o in it.
If you're with countrywide (which I am too) there is a portal you can login to to access your monthly statements.... and it's free.
I do that for my tax returns.
“Hi Joe, my crazy agent is trying to charge me £102 for a statement, so we’re thinking of moving. Can you send a breakdown of your fees please”
… ten minutes later
“Sorry that wasn’t for you”
Mine do it for free i use 4 agents for 11 properties usually it takes them 5 seconds on their account system.
Switch agents, ask for the data in a year, pay the £102, slap them with GDPR fine.
Hahaha is this a thread of landlords complaining about people overcharging to provide absolute bare minimum services. Incredible.
Thanks all, had a bad day today and this gave me a much needed laugh 😆
I wonder if you could do this via a subject access request..
You signed the terms and conditions without reading them didn’t you…
Provide this for free, or I'll change agents
No problem, here's a GDPR request to release all Information you have about me.
Legally required to provide free of charge.
Landlord gets stung for unexpected fee. Lol.
Just do a subject access request and get allllll your info for far less, not quite what your after but more of a pain in the arse to them.
Its not unreasonable at all. Their business is to do "stuff" for LLs and to charge the LLs for doing various "stuff"it is no different to your accountant, they charge you to do things, your solicitor charges you to do things, it is literally the function of any business, to charge its customers for the services they provide.
Any LL should have this information or should be able to gather it with ease, they can do this OR they can choose to pay their letting agent to supply it.
We supply a statement every September included in our fully managed fee, we would not send it out for rent collect or tenant find only, however we are not the lowest cost agents out there, a LL could get 1 or 2% less in the local area.
Was this charge detailed in any contract? If not, then you need to also start charging for any interaction with this company. In fact send them an invoice to cover the time it will take you to pay the charge. Something like £103.
Car insurance do the same, to change the address's they charge £20-60 for admin. Which is ridiculous. But this is worst!
I appreciate that not everyone will be able to do this, but if you can spend time looking for good private landlords instead of a renting firm you’ll fare better IMO. I’ve found that people who rely on you paying them and don’t have 10s or 100s more renters tend to take more care and generally don’t want to piss you off because they appreciate having a reliable person in the property, rather than just stuffing it with whoever. I don’t live in a fancy area or amazing house, it’s basic and small, but my landlord leaves me be 99% of the time, and responded very quickly to the couple of issues I have had.
Countrywide, ffs at it again. My dad used to use them for all the properties, but cited their fees as his reason for leaving. Ended up with a smaller local agency that gave a discount.
Frame it as a GDPR request. It’s illegal to charge for those.
Lash in a SAR and ask for every piece of paper they hold about you and your account with them. Can charge you fuck all for that and it’s a lot more work.
Request the info via a subject access request, get that statement free of charge
It's normal for people to charge money for doing work. Perhaps as a landlord you're unfamiliar with that concept
I am a letting and this takes the absolute piss.
Fuck you!!!!! Just let it slide for as long as possible. This will annoy them and create more cost
Ex countrywide employee here, this was standard and is included within your terms of business. I can guarantee this wasn’t pointed out to you when first signing, be sure to check your terms of business for other hidden fees and be sure to check all monthly statements for any deductions moving forward.
As a managed landlord if you kick up a fuss they will more than likely give you this to you for free as the info is just sitting there on the system.
Another hidden fee to watch out for are the “landlord regulation checks”. To this day still don’t know what it was for and why it cost £79. Might not be in your terms of business anymore but worth checking!
I believe this is the same shady outfit that owns bairstow eve's, I feel deeply sorry for you.
