Nope, the landlord should provide this to them, as their contract is with them.

Do it, but charge them an inflated fee for both your time, administrative costs, plus the service cost, plus a subcontractor management fee. Send a clear quote to them telling them they are your terms and conditions, and request they confirm approval of said terms. Maybe even add on private courier fee (given the sensitivity of keys which unlock a tenants property), which you can subcontract to yourself if you have a car. Play them at their own game.

Bonus points. Deliver on a Saturday, when they might not be in, and then charge a redelivery fee.

No. Nobody has a right to have keys to the property other than you. Your only obligation is to return the keys that you were given at the start of the tenancy.

I'd either ignore them or simply reply with, "I am under no obligation to provide this. For the avoidance of doubt nobody is to enter my property without being expressly invited in by myself, therefore there is no legitimate reason why you would need keys."

Well what I'd personally do is send them a random set of keys to an old car you don't own and then, when they say the keys don't work, ask them how they would know unless they tried to enter your property without permission.

I don't think you need to give them a set of keys at all. Let alone organise the cutting and postage of a set.

Check your lease, if it isn't mentioned then I wouldn't bother doing it.

Don't give them any keys. They have no right of access to your property.

Next time they ask respond "I am afraid we do not have the capacity to accommodate your request."

Check their charges on their website nd see what they charge you for a lost key. Recharge them in kind.

I understand why Management or Landlord would want keys in the event of an emergency. It does not mean they have the right automaticaly, you should check your lease. If its not mentioned tell them no.

If it is mentioned, then i'd drop the responsability thing and get them cut at your convenience and send them in. Get it off your plate.

Leaseholders can get some advice free from the government quango.

Are you a tenant in this relationship? If so, this is absurd. The agent should have their own keys (ideally at least two sets), and they should get those from the landlord if necessary.

If for some bizarre reason that hasn't happened, they should pick up your keys at a place that is convenient for you, go and get spares cut, and then return your keys to you straight away. You do not work for these clowns!

Can’t agree enough with these sentiments. Speak to them in their language. I’ve done this with a F**tons manager, he tried to bill me for £600 a minor issue. I asked him for 3 quotes and, he sat still for a bit. Then the quote was £120. Play them at their own game

Reply " upon review of your request it has been denied for the following reasons:

1. The is a landlord and agency responsibility.
2. The costs incurred for key cutting and posting would also extend to the missing work day required totalling (insert amount here) which we are not at liberty to incur on your behalf and have invoiced.
3. We currently do not have the capacity to perform your duties as a courtesy at this time."

Absolutely - that final sentence of yours is a good summary of what your approach to them should be. It is their responsibility and they need to offer a solution that works for you. I think your suggestion is absolutely suitable, and I think the agent is being really ungrateful to be honest, they should appreciate that you've offered to lend them your keys.

I can run your errand for £X.

Pick a number that is worth the inconvenience, time off work. Or they can speak to the Landlord.

sounds like they have lost the keys, charge them for replacement locks

Possible conspiracy theory. The landlord did give them a set of keys, but they know most tenants are well aware they're allowed to change the locks on move-in (yes, you can, regardless of what the AST says: at worst if there is an actual emergency that requires access by the landlord/management co, and you're not available, you'd be liable for the costs of 'breaking in' once it was verified as necessary). So they're sneakily asking you for a copy in case it's different to the copy they already have.

If you haven't changed the locks, then they can refer to the landlord with their 'requests'. If you have, then why would you give them a copy, defeating the purpose? Maybe notify them of an alternative key holder (local friend or relative who can enable access in your absence) for any emergency access if you are not available to facilitate access in such an event. That's about the max that can (or should) be asked of you.

You have no obligation to provide them with keys for any reason or purpose

If they are wanting keys, I would be asking why, for what purpose do they need a set of keys to your home, they have no right of access

Breakdown of costs Cost to cover the annual leave you would need to take £59 per hour, minimum half day at 4 hours. Travel costs, check the cost of an Uber or other taxi firm. Both ways of course. The cost of the keys they require. Cost of recorded delivery postage, you wouldn’t want the keys falling into the wrong hands.

Why would they need keys. I work for a Registered Social Landlord and we don’t have “spare” keys for any of our let properties.

I’ve had this, the letting agents used to phone me multiple times a week asking me to go down and let either tenants who had forgotten their key or workmen into the building. I did it a couple of times until it got too regular and then I refused.

They asked me to get a set of keys for them to have access and I told them they’d need to sort that with the landlord. I then had the landlord phone and ask the same thing. Unfortunately for him, he had had a special security lock fitted to the door and to get keys cut, you’d need to go to a certain place with very specific paperwork. The only person authorised to get keys was him and he really didn’t like that.

Not your responsibility-if you wish to ‘pull their chain a little!’

If either of you can take a half day holiday (unpaid)

Calculate cost of keys + time off + moron tax {moron tax is an up charge you think you can get away with becaus the other person is an idiot}

Respond with

-as this is neither our fault or responsibility & the security of sending keys in the post to you is dubious!that has potential insurance issues should they be intercepted !we are happy to resolve your problem with access if

1. You pay up front cost of £X to cover unpaid time off & key cutting!

Once payment is received I will undertake to book time off & deliver keys to you in person!

Other than that our original offer of loaning you one of our keys -which would need to be returned in a timely manner- so you can get a key cut is your only way forward

Explain why its not possible. Let them find alternative place. Was that place going to post to them?

How will the gas certificate or other checks (if needed) be carried out?

If a repair needs to be done, how will this be done. Will they normally be involved?

I simply cannot understand why you didn’t supply a set of keys for tenant and set of keys for property management when you appointed them as property management

This entirely up to you to do this to start the relationship. Thereafter, of course, if something happens to the keys or they need to have locks changed, then this would be their business cost .

But at start of the relationship, absurd you haven’t already done this.

I think you're being difficult for no reason here, get the keys cut on a weekend and post it to them, not that deep.